Regarding Payment
● Credit card payment
■Accepted Credit Cards
VISA, Mastercard, JCB, American Express, Diners Club, and Discover Card are accepted.
- When purchasing, please enter the required information on the card payment screen and complete the payment. After confirming your payment, we will ship the product.
- A charge will be made to your credit card company at the time of order confirmation. If it takes several days for the product to be delivered, you may be charged in advance.
● Bank Transfer
【Bank Transfer Details】
Bank Name: Ryukyu Bank
Branch Name: Shuri Branch
Account Number: (Savings) 269210
Account Holder: Yugen Kaisha Shuri Ryusen Representative Director Hiromi Oshiro
- The bank transfer details are provided in your order confirmation email. Please check it and proceed with the payment.
- Once your payment has been confirmed, we will begin the shipping process.
- Kindly note that the bank transfer fees are to be borne by the customer.
- Please make the payment from a bank account registered under the name of the person who placed the order. If the payment is made from an account under a different name, we may not be able to confirm your payment.
About Shipping Fees
[Nationwide Flat Rate] Shipping fee: 1,500 yen (tax included) nationwide
*Excluding some products
- If there are multiple shipping addresses, shipping fees will be incurred for each destination.
- Shipping fees may vary depending on the number of items and the shipping location. We will contact you with details after you place your order.
About shipping
- Deliveries are limited to within Japan.
- For items in stock, we will typically ship the product within 3 business days after confirming your payment.
- We will notify you by email once your order has been shipped.
- The estimated delivery date is usually [Our Shipping Days] 2-3 business days + [Delivery Carrier's Transit Days].
《 Important Notes Regarding Product Delivery Dates 》
- Delivery may not be possible as requested due to traffic or weather conditions.
- For remote islands, delivery may take longer due to the delivery company's circumstances.
- Delivery of products may be delayed during busy periods, long holidays (New Year's, Golden Week, summer holidays, etc.), or due to other special circumstances.
- If your order includes out-of-stock items, shipping may take longer.
Cancellations, Returns, and Exchanges
■About Cancellations
We do not accept cancellations or returns once an order has been confirmed.
■About Returns and Exchanges
We only accept exchanges and returns if a product different from the one ordered was delivered, or if the product is defective.
In the event of our fault, we will exchange the product at our expense (cash on delivery), so please contact us by email or phone.
*Please note that it may take some time for the return process to be completed for products delivered at the end of the month, or before/after long holidays such as Golden Week or New Year's.
Return Contact Information
Bingata & Coral Dyeing Studio Shuri Ryusen
TEL: 098-886-1131 / FAX: 098-887-3125
Email: info@shuri-ryusen.com【Phone Support】9:00 AM - 6:00 PM (Open all year round)
■ Cases where returns/exchanges are not accepted
Please note that for items falling under the following categories, we will be unable to process returns or exchanges even if they are sent back to us.
- Items for which we have not been contacted and 8 days or more have passed since their arrival.
- Items that have been used one or more times.
- Items for which a return or exchange is requested due to customer convenience, such as incorrect order, size, or image differences.
- Items returned without prior notification.
- Items missing their complete packaging (box, bag, and all accessories).
- Items or accessories such as tags that have been damaged or stained while in the customer's possession.
■ In case of out-of-stock items after order
Although we strive to display real-time inventory, in cases where orders are concentrated on items with limited stock, we may unfortunately have to inform you that an item is out of stock. We apologize for any inconvenience this may cause and appreciate your understanding.